Inz9 Terms & Conditions – Malaysia Betting Platform Terms of Use

Welcome to inz9, an online Sports Betting and casino platform operating under the inz9 brand via the official website at inz9.asia. These Terms and Conditions ("Terms") govern the relationship between you ("Member" or "User") and inz9 ("we", "platform") with respect to your use of all services, games, features, and content available on the platform.

By accessing the inz9 website, registering an account, making a deposit, or using any part of the platform, you confirm that you have read, understood, and agree to be fully bound by these Terms. These Terms take effect from the date you first use the platform.

Inz9 reserves the right to amend, update, or add to these Terms at any time without prior notice for minor changes. For significant changes that affect member rights or obligations, we will notify you via an in-platform notification or your registered email at least seven (7) days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

To register and use the inz9 platform, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older at the time of registration. inz9 does not permit any underage individual to register or use this platform in any capacity.
• Be located within a geographic region where inz9 operates. This platform is intended specifically for users in Malaysia.
• Not an employee, agent, or immediate family member of an inz9 employee, affiliated company, or business partner of inz9.
• Has never previously been suspended or banned by inz9 under any name, address, or payment method.
• Acting on your own behalf and not as a third party or proxy for another individual.

Inz9 reserves the right to request proof of age and identity at any time during or after the registration process. Failure to provide the required documents within the specified timeframe may result in account suspension and funds being held until verification is complete.

By registering, you confirm that you meet all the eligibility requirements above and that all information you provide is true and accurate. Any false or misleading information discovered at a later stage may result in immediate account closure and the forfeiture of all associated winnings.

Each individual is only permitted to hold one (1) inz9 account. Registering more than one account — whether using the same or different information — is a serious breach of these Terms and may result in the closure of all associated accounts and the forfeiture of all balances and winnings without compensation.

Registration Information

During registration, you are required to provide accurate and complete information, including:

• Full name as shown on a valid government-issued identification document
• An active Malaysian mobile number for OTP verification
• A strong and confidential password
• Additional information that may be requested for identity verification purposes

Account Security

You are fully responsible for keeping your account login details confidential. Do not share your password with anyone, including anyone claiming to be an inz9 staff member — we will never ask for your password through any channel. If you suspect your account has been accessed without authorisation, contact inz9 support immediately via live chat.

Inz9 accepts deposits via the following Malaysian payment methods. All deposits are processed in Malaysian Ringgit (RM):

All deposits must come from a payment method registered in your own name. inz9 does not accept third-party deposits. If a deposit is found to originate from a third-party payment method, it may be declined and returned, and the account in question may be suspended pending further investigation.

Inz9 does not charge any fees for deposits. However, your e-wallet provider or bank may apply their own transfer fees, which are beyond our control. Please check with your payment provider before depositing if you are unsure about any applicable charges.

Successful deposits are automatically credited to your inz9 account balance. If your deposit is not credited within the expected timeframe, contact inz9 support with proof of transaction for investigation.

Withdrawals from your inz9 account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit and must be in the same name as your inz9 account.
• Any active bonus that has not met its rollover requirement cannot be withdrawn — only the original deposit may be withdrawn before the rollover is completed, and the bonus will be forfeited.
• Identity verification (KYC) may be required for your first withdrawal or for withdrawals above a certain amount. This process is typically completed within 24 hours.

Withdrawal processing times are between 15 and 30 minutes for standard members using Malaysian e-wallets. Members with higher membership tiers enjoy faster withdrawal priority. FPX withdrawals may take slightly longer depending on the respective bank's processing time.

Inz9 reserves the right to suspend a withdrawal for security review or investigation of suspicious activity. In such cases, we will notify you within 24 hours and provide an estimated timeframe for the investigation. Your funds are secure and will not be lost during a legitimate investigation process.

All bonuses and promotions offered by inz9 are subject to specific terms stated alongside each offer. The general terms applicable to all inz9 promotions are as follows:

• Each bonus may only be claimed once unless otherwise stated in the specific terms of the relevant promotion.
• 150% Welcome Bonus up to RM 588 is exclusively for new members making their first deposit. The rollover requirement is 5x the bonus amount. The promotion must be activated before the deposit is made.
• Bonuses cannot be withdrawn as cash — they must be wagered in accordance with the specified rollover requirement before any associated winnings can be withdrawn.
• Inz9 reserves the right to void any bonus if there is evidence of abuse, fraud, or any attempt to exploit the promotional system in an unfair manner.
• Withdrawing before the rollover is completed will result in the cancellation of the bonus and all associated winnings. Your original deposit will not be affected.
• Inz9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All ongoing promotions such as 10% Weekly Cashback, 5% Sports Rebate, 8% Live Table Cashback, and others have individual terms viewable in the Promotions section of the platform. We encourage you to read the terms of each promotion before claiming it.

All bets and games on the inz9 platform are subject to the following rules:

Sports Betting

• The minimum bet for Sports Betting is RM 10 per bet.
• Confirmed bets cannot be cancelled or amended unless inz9 voids them for operational reasons (e.g., match cancellation, odds error due to technical fault).
• Official competition results announced by the relevant governing body are final for the purpose of bet settlement.
• Matches that are postponed and not resumed within 48 hours of the original scheduled time will be voided and deposits refunded.
• In cases of significant odds errors (for example, clearly incorrect odds resulting from a technical error), inz9 reserves the right to void the affected bets and return the stake to the member's account.

Live Casino Games

• All Live Casino game outcomes are determined by a certified fair and verifiable random number generation system (certified RNG) or by professionally trained live dealers.
• Any technical disruption during a game session that affects the outcome will be resolved based on inz9's system records, which are considered final.
• Inz9 reserves the right to set maximum bet limits for any game or table without prior notice.

Game Integrity

Inz9 employs advanced detection systems to identify and prevent all forms of fraud, player collusion, use of automated software (bots), or any other methods that attempt to exploit the platform unfairly. Any member found to be involved in such activities will have their account closed immediately and all balances forfeited.

The following actions are strictly prohibited on the inz9 platform and may result in immediate account closure and forfeiture of all balances:

• Registering more than one account, whether under your own name or using another person's information.
• Providing false or misleading information during registration or the identity verification process.
• Using automated software, bots, or any other technical means to access or use the platform improperly.
• Attempting to exploit errors in the system, including incorrect odds due to technical glitches or in-game bugs.
• Colluding with other members to exploit bonuses or gain an unfair advantage on bets (bonus abuse, fake matched betting).
• Using the platform for any unlawful activity, including money laundering.
• Attempting to hack, disrupt, or compromise the security of the platform or other members' data.
• Attempting to deposit or withdraw using third-party payment methods or stolen financial information.

Inz9 cooperates with the relevant authorities and will report any suspected activity involving financial crime or fraud to the appropriate parties. We take platform integrity seriously to protect all members who use inz9 lawfully and in good faith.

Inz9 reserves the right to close or suspend any account without prior notice if there is evidence of a terms violation, fraud, or suspicious activity. In the event of account closure:

• Any valid deposit balance (not subject to a fraud investigation) will be returned to the original payment method within 7 business days.
• Any bonus with an incomplete rollover will be automatically forfeited.
• Inz9 will notify the member of the reason for closure via email, unless the matter involves an active security investigation.

You also have the right to close your inz9 account at any time by contacting customer support via live chat. Any remaining balance will be returned upon completion of the standard identity verification process. Accounts closed at your own request for responsible gaming purposes (self-exclusion break) may be reopened after the break period ends by submitting a request to support.

Inz9 provides this platform on an "as-is" basis and makes no guarantees regarding the absence of interruptions, errors, or technical faults. That said, we are committed to maintaining high platform availability and will notify members of scheduled maintenance in advance wherever possible.

Inz9 is not responsible for:

• Losses arising from betting or game outcomes — all wagers carry financial risk that is borne entirely by the member.
• Losses due to internet disruptions or equipment issues on the member's end.
• Delays in deposits or withdrawals caused by third-party payment providers beyond inz9's control.
• Unauthorised access to an account resulting from the member's own negligence in safeguarding their login credentials.

Inz9's maximum liability to any member under any circumstance shall not exceed the total balance in that member's account at the time the claim is made. These Terms do not affect your legal rights that cannot be excluded under applicable Malaysian law.

Inz9 takes our responsible gaming commitment seriously. We believe betting should be a source of entertainment, not financial stress or a burden in your life.

All inz9 members have access to the following responsible gaming tools within their account:

• Daily / Weekly / Monthly Deposit Limits — set your own limits to control how much you deposit within a given period.
• Betting Limits — set a maximum limit on the bet amount per transaction.
• Self-Exclusion Break — suspend access to your account for a set period (24 hours to 6 months).
• Permanent Self-Exclusion — permanently close your account if you feel you need help with a compulsive gambling problem.

If you or someone you know is experiencing gambling-related issues, please reach out to inz9 support or seek help from a relevant organisation. Visit Responsible Gaming contains more comprehensive information and support resources.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the inz9 platform, please contact us through the following channels:

• Live Chat: Available directly within the inz9 platform, 24 hours a day, 7 days a week. This is the fastest channel for a response.
• Email: support@inz9.asia — for inquiries that require a more detailed written explanation.

Our support team operates in Bahasa Melayu and responds within minutes via live chat. Email enquiries are typically answered within 24 business hours.

For formal complaints, please clearly state your account name, the relevant transaction number (if applicable), and a detailed description of the issue you experienced. This will help us process your complaint more efficiently and effectively.

Inz9 values member feedback and uses it to drive continuous platform improvements. Every complaint received is taken seriously and recorded in our system for appropriate follow-up action.